Die Info ist korrekt und stammt aus dem "The DVD Forum". Hier die entsprechenden Zitate:

von 8-] (20-03-2003 16:32):
Just got a reply from Ms Savides at 16.19 today:

Dear 8-]

Following our recent correspondence regarding Babylon 5 Series 2, Warner Home Video has taken a decision to reauthor the disc in question. If you could e-mail me your address, I will post you a replacement disc.

I can assure you that Warner Home Video takes very seriously any consumer concerns and assistance from concerned members of the public, such as yourself, is invaluable to our service.

Once again, thank you for your interest in, and support of, the Babylon 5 franchise.

Regards,

Kirsty Savides
Product Manager
von 8-] (20-03-2003 16:56):
Just got another response from Ms Savides, who has now changed to finishing her emails as "Kirsty" as opposed to "Kirsty Savides". She also said "Hi" for the first time, and seems a lot less formal than before

Hi 8-],

I am pleased that you are satisfied with the outcome.

Please can I suggest that any other customers wishing to obtain a replacement copy send their existing copy together with full contact address details for the attention of:

Steven Hill
Warner Home Video
Warner House
98 Theobald's Road
London
WC1X 8WB


Many thanks.

Regards,

Kirsty
von 8-] (20-03-2003 17:26):
Just got this from her:

Dear 8-],

We will aim to send out replacement discs within 2 weeks of receipt of the original discs.

If you have any more questions, feel free to contact me.

Regards,

Kirsty




I'll email her now and ask about the German discs James.
von 8-] (20-03-2003 17:36):
Just got this from her in response to the question about German R2 discs:

Dear 8-],

I'm delighted that you are more than satisfied with our decision.

Unfortunately Warner Home Video UK will only be able to replace R2 discs purchased in the UK, which is why we require customers to send in their existing disc as proof of purchase. Customers who have bought discs from other R2 territories should write to the local WHV office to obtain a replacement.

I trust this clarifies the situation.

Regards,

Kirsty
Das sind für die Besitzer der UK-Box sehr gute Nachrichten! Gemäß der Angaben von Frau Savides sollen sich die Besitzer anderer RC2-Boxen an die jeweiligen Länder-Niederlassungen wenden (für die deutsche Box also an Warner D).

Auf den Einwand hin, daß Warner D nie auf e-Mails antwortet schrieb 8-] noch einmal an Frau Savides:

von 8-] (21-03-2003 10:54):
Dear Ms Savides

A fair number of the people I'm in contact with need to contact WHV Germany in order to get their replacement disc.

However, in the past they have had all their emails ignored.

As such could you provide me with an email contact at WHV Germany. I could pass this information on to the people affected and they could then set about getting their replacement German discs.

Thanks
und bekam als Antwort:

von 8-] (21-03-2003 12:29):
I just got this back from Ms Savides:

Dear 8-],

I do not have an e-mail contact in Germany, however I would suggest that your contacts write to:

Warner Home Video
Postfach Box 76 12 49
D-22062 Hamburg
Germany

Regards,

Kirsty
Nun ja. Ich habe auf jeden Fall schon eine e-Mail an Warner D gesendet. Ich werde dies auch noch schriftlich nachholen. Zudem habe ich auch noch Amazon.de per e-Mail kontaktet.

Allerdings stehen die Chancen hier in D sehr schlecht. Aus anderen Foren ist zu lesen, daß schon bei Warner D angerufen wurde und diese einen Umtausch (so wie in England) verneint haben. Anscheinend beruft sich Warner D (habe ich schon vermutet, daß dies kommen wird) auf den Fehlerhinweis-Aufkleber auf der Box. Dieser wurde allerdings erst nachträglich angebracht! So betrifft er alle Erstbesteller auf jeden Fall nicht. So haben diese auf jeden Fall das Recht sich zu beschweren!!!

Also auch hier ein Aufruf an euch: Mailt und schreibt was das Zeug hält, damit wir in D auch eine fehlerfrei Box erhalten!

Hier nochmals die Adresse von Warner:

Warner Bros.
(Warner Bros. Home Video GmbH)
Jarrestr. 4
22303 Hamburg
Tel. 040/ 22650-0
warnerbros.de
whvinfo@warnerbros.com (allgemeine Fragen)
whvkundenservice@warnerbros.com (Reklamationen technischer Art)

Viele Grüße
wu-chi